Concerns

Concerns & Complaints Procedure

Concern or complaint is initially communicated to the school staff member responsible for the activity in an oral manner.

If unresolved or requested to
Concern or complaint is communicated to the Principal orally. Initial discussion undertaken with Principal.

If unresolved or requested to
Written concern or complaint is made to the Principal. Further discussions, written record of issues, process and commitments.

If unresolved or requested to
Written concern or complaint forwarded to the BOT Chairperson. Discussion with Chairperson – written record of issues, process and commitments. Written record of process/ decisions / commitments & actions communicated.

If unresolved by written process or requested to – Mediator brought in to achieve a solution.