The following process is to be followed in all cases where a person (“the complainant”) has a concern or complaint (“issue”):
Stage 1 (initial approach) : The complainant should discuss the issue with the staff member responsible for the class/activity/problem.
Stage 2 (if unresolved after Stage 1) : The staff member will pass details of the issue on to the principal, and a discussion will be held between the principal and the complainant in an effort to resolve the matter.
Stage 3 (if unresolved after Stage 2) : The complainant will be asked to put the issue in writing. A further discussion will then be held between the principal and the complainant in a further effort to resolve the matter, and a written record made of the discussion.
Stage 4 (if unresolved after Stage 3) : The principal will forward all details of the issue to the Board Chairperson, who will meet with the complainant in a further effort to resolve the matter. This meeting will be minuted in detail.
Stage 5 (if unresolved after Stage 4) : An independent mediator will be brought in to achieve a solution.
Where the concern/complaint is against a teacher : The complainant may move directly to Stage 2 and discuss the matter with the Principal.
Where the concern/complaint is against the principal : The complainant may move directly to Stage 4, putting the matter in writing and forwarding it directly to the Board Chairperson or any other member of the Board. He/she will then meet with both parties, separately and/or together. Another Board member may be requested to meet with the parties if it is believed that such a meeting may be of use. If a resolution is still not achieved after this further step, the parties will move to Stage 5 (independent mediation).
Any matters raised under this Procedure are to be addressed with all urgency.
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